General Terms and Conditions

Status: July 2021
General Terms and Conditions (GTC) of AMORANDO

  1. scope of application
    1.1 General Terms and Conditions (hereinafter also referred to as GTC) shall govern the
    comprehensive terms and conditions between AMORANDO (nexxo GmbH, Keiblenstrasse 15, 8356
    Ettenhausen) and its customers.
    1.2 Any natural or legal person who maintains a business relationship with AMORANDO shall be
    referred to as a customer. The General Terms and Conditions, Terms of Delivery and Payment and
    Privacy Policy may be amended at any time. Please read the terms and conditions carefully each time
    you make a purchase.
    1.3 Deviations of the terms and conditions are only effective if we confirm them in writing.
  2. offer
    2.1 The offers in the AMORANDO online store can be changed at any time and are not to be
    understood as binding offers. An order shall only be concluded when the ordered goods are
    delivered or after the order has been confirmed by e-mail.
    2.2 AMORANDO cannot guarantee the availability of the products listed at the time of the order.
    2.3 The information contained in our sales documents (product descriptions, films, audio books,
    drawings, images, dimensions, weights and other services) are only guidelines and do not constitute
    a guarantee of ownership, unless expressly stated in writing as binding.
  3. prices
    3.1 All AMORANDO prices are displayed in CHF, EUR or GBP, depending on the customer’s country.
    The price includes the value added tax.
    3.2 Technical changes, errors and misprints remain reserved.
    3.3 AMORANDO can change the price at any time without prior notice.
  4. shipping
    4.1 Unless otherwise stated, shipping costs are charged and must be paid by the customer. The
    shipping costs will be shown separately during the order process.
  5. payment
    5.1 AMORANDO only accepts payment methods that are available on the website.
    5.2 AMORANDO reserves the right to exclude customers from individual payment methods or to
    insist on prepayment without giving reasons.
    5.3 Products delivered to customers shall remain the property of AMORANDO until full payment has
    been received.
    5.4 Unless otherwise agreed, payment shall be made within 10 days of the order being placed.

5.5 The payment method “purchase on account” shall be processed through the external payment
service provider POWERPAY / MF Group. By concluding the purchase contract you accept our terms
and conditions as well as the terms and conditions of POWERPAY. (powerpay.ch/en/agb)

  1. delay of payment
    7.1 If the customer fails to pay his debts after a set period of grace, AMORANDO may claim damages
    and proceed according to the provisions of the Swiss Code of Obligations (OR). In particular,
    AMORANDO shall have the right to assign outstanding debts to external collection companies.
  2. Delivery
    8.1 Delivery shall be made exclusively by mail order. For logistical reasons, collection is not possible.
    The invoice will be sent by e-mail or post.
    8.2 The stated delivery time is only to be understood as a guideline. They are not binding. If the
    delivery time can not be met, the customer can withdraw from the order after a grace period of at
    least 14 days (declared by the customer in writing). The customer cannot assert any further claims.
    8.3 Confirmed orders may be cancelled by AMORANDO without any costs being incurred due to
    external circumstances beyond its control.
    8.4 As soon as the goods have been handed over to the transport company, the transport risk shall
    pass to the buyer. However, the insurance coverage of this shipment is limited. The damage to the
    delivered goods must be reported to the executing transport company as soon as possible, but no
    later than 4 calendar days after delivery. In case of complaints, all parts of the original packaging
    must be kept. These may only be disposed of after the written consent of the transport company or
    AMORANDO.
    8.5 Delivery shall be made to the curb as a matter of principle. No floor deliveries are offered.
  3. warranty
    9.1 Unless otherwise expressly agreed in writing, the warranty period shall be 24 months in
    accordance with the following provisions.
    9.2 The warranty begins with the date of delivery. If the defect is due to improper use, storage or
    handling, the warranty shall not apply. Insignificant deviations from warranted characteristics of the
    goods do not trigger warranty rights.
    9.3 Warranty claims against AMORANDO are only entitled to the direct buyer and can not be
    assigned to third parties.
    9.4 The buyer has the exclusive right to repair or replacement (replacement delivery). Cancellations
    and reductions are not included. Conversion and reduction are excluded. The decision to repair or
    replace items lies with AMORANDO.
    9.5 Excluded from the warranty are wear parts, batteries and accumulators.
    9.6 AMORANDO is not able to give assurances or guarantees for the actuality, completeness and
    correctness of the data as well as for the constant or undisturbed availability of the website, its
    functionalities, integrated hyperlinks and further contents. In particular, no representation or
    warranty is made that the use of the website will not infringe the rights of third parties not owned by
    AMORANDO.
  4. Exchange and return
    10.1 In principle, there is no general right of refund. However, we grant you a 100-day right of
    exchange. The article can be refunded within 100 days after receipt of delivery. The money will be
    refunded to you in the form of a voucher.
    10.2 Returns to AMORANDO are made at the expense and risk of the customer. The customer shall
    send the goods in their original packaging, complete with all accessories and together with the
    delivery bill and a detailed description of the defects to the return address indicated by AMORANDO.
    10.3 If AMORANDO’s inspection shows that the goods have no obvious defects or that the
    manufacturer’s warranty does not cover such defects, AMORANDO may charge the customer for the
    inconvenience, return or possible disposal.
    10.4 The goods must be complete, intact, unused and in their original packaging. Used, assembled or
    not originally packed products are not eligible for exchange.
  5. limitation of liability
    11.1 In accordance with these General Terms and Conditions and the other contractual provisions,
    AMORANDO undertakes towards the customer to provide the services with due care.
    11.2 Claims for damages arising from impossibility of performance, breach of contract, culpa in
    contrahendo and tort shall be excluded both against us and against our vicarious agents, except in
    the case of wilful misconduct or gross negligence.
    11.3 Liability for indirect damages and consequential damages resulting from the use, from faulty
    performance or from loss of performance is excluded.
  6. data protection
    12.1 AMORANDO shall be entitled to process data about the Buyer received with regard to or in
    connection with the business relationship, whether such data originates from the Buyer itself or from
    third parties, in accordance with the Federal Data Protection Act.
    12.2 Personal customer data shall be treated confidentially and shall not be disclosed to third parties.
  7. changes of the general terms and conditions
    13.1 We reserve the right to change the GTC at any time. The GTC as published in the webshop shall
    apply in each case. For purchase orders that were placed before the amended GTC came into force,
    the previous GTC shall continue to apply after the amended GTC come into force.
  8. place of jurisdiction
    14.1 The place of jurisdiction for all disputes with AMORANDO shall be – subject to mandatory
    deviations – Aadorf. The legal relationship shall be governed by Swiss law.

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